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So many problems with VWhelp it isn't even funny...
+11
Holly✿
lilysaurus
Katie♔
catfeet
Britney
Bella♪
Tabi the Potterhead
25¢
Eden
Perry the Platypus
SnowySadie❅
15 posters
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So many problems with VWhelp it isn't even funny...
Ok. I am really mad at them right now. I sent them an e-mail August 1st about not getting the $5 coupon and balloon ride code. I am a stuff for stuff member so I should get the code and coupon. It's now August 6th and it's been 6 days. Really? After day 4 my mom e-mailed them because she wants to use the coupon because she gets me a bear for b-day and they didn't even reply to her. I personally think this is unprofessional. Like 6 days is I think is a little long. I know they have bigger problems like making Bearville more and hacking problems but I am sure that they have someone that can reply to either me or my mom's e-mail. I got tricked twice in the last year and they said they sent it to the department concerned and they never replied! Ughh. This is just so unprofessional and careless of them. And they can't even help people when they get hacked. I am just sick of it. Sorry if I am overeacting but I am just sick of it.
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
I received the coupon last year, but not this year yet, and I was supposed to get the code this time. My birthday's today, so I emailed them last night and haven't heard anything yet.
Last edited by Perry the Platypus on Wed Aug 07, 2013 7:02 am; edited 1 time in total
Perry the Platypus- Royal bear
- Posts : 764
BearCoins : 1829
Join date : 2012-08-30
Location : Pennsylvania
Re: So many problems with VWhelp it isn't even funny...
Aww that stinks
Let me know if you here anything before me
Happy Birthday btw!
Let me know if you here anything before me
Happy Birthday btw!
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
Okay, I will.
And thanks!
And thanks!
Perry the Platypus- Royal bear
- Posts : 764
BearCoins : 1829
Join date : 2012-08-30
Location : Pennsylvania
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
ugh, ik how you feel.
i got hacked in december, and never got my items back! they gave me my hackers name but not my items.
i got hacked in december, and never got my items back! they gave me my hackers name but not my items.
Eden- The Bearville Mascot
- Posts : 4464
BearCoins : 173
Join date : 2011-08-17
Re: So many problems with VWhelp it isn't even funny...
Ughh. That must stink. I would rather have my things back then know who did it. Also I would e-mail them again to tell them how you feel.
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
Honestly, E-Mail Maxine. She gets right back to you at day 1-2 c:
25¢- Royal bear
- Posts : 179
BearCoins : 20
Join date : 2013-07-24
Re: So many problems with VWhelp it isn't even funny...
Ya that's not very good of the bearville ppl i hope you get your items
Tabi the Potterhead- Epic sage bear
- Posts : 2027
BearCoins : 351
Join date : 2012-11-22
Location : Hogwarts School of Witchcraft and Wizardry
Re: So many problems with VWhelp it isn't even funny...
Thanks guys I will
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
I agree with you, I sent them an email last month and they still didn't reply.
Bella♪- Royal bear
- Posts : 823
BearCoins : 6
Join date : 2013-01-13
Re: So many problems with VWhelp it isn't even funny...
Thanks... that is just so unprofessional.
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
I know they are taking forever,Sadie☼ wrote:Ok. I am really mad at them right now. I sent them an e-mail August 1st about not getting the $5 coupon and balloon ride code. I am a stuff for stuff member so I should get the code and coupon. It's now August 6th and it's been 6 days. Really? After day 4 my mom e-mailed them because she wants to use the coupon because she gets me a bear for b-day and they didn't even reply to her. I personally think this is unprofessional. Like 6 days is I think is a little long. I know they have bigger problems like making Bearville more and hacking problems but I am sure that they have someone that can reply to either me or my mom's e-mail. I got tricked twice in the last year and they said they sent it to the department concerned and they never replied! Ughh. This is just so unprofessional and careless of them. And they can't even help people when they get hacked. I am just sick of it. Sorry if I am overeacting but I am just sick of it.
I messaged them about 1 week and a half ago about me losing my second pair of bunny and my bear codes being fixed.
They still haven't replied and I am getting really mad. They wouldn't even fix one of my codes.
Its really bad and I think they need to up the amount of messages they reply to each day.
Britney- The Bearville Mascot
- Posts : 3144
BearCoins : 601
Join date : 2012-11-12
Re: So many problems with VWhelp it isn't even funny...
I used to get the stuff fur stuff magaziney things/codes etc every month in the mail.
But now, i only get it once every 4 months if i'm lucky!
Very annoying.
But now, i only get it once every 4 months if i'm lucky!
Very annoying.
catfeet- The Bearville Mascot
- Posts : 3709
BearCoins : 28
Join date : 2011-10-01
Location : Uk.
Re: So many problems with VWhelp it isn't even funny...
UGHH! They just replied to my moms e-mail and said they sent it to the department concerned. Ok that really means " You are never getting a reply, good luck" This is just SO unprofessional and careless of them. UGHH!
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
Well, I finally received my coupon, but it didn't have the balloon code on the bottom, so I guess I'll call guest services since vwhelp is being extremely ignorant.
Perry the Platypus- Royal bear
- Posts : 764
BearCoins : 1829
Join date : 2012-08-30
Location : Pennsylvania
Re: So many problems with VWhelp it isn't even funny...
I agree, they're getting worse and worse :c I emailed them once to get an item back from an unfair trade, and after a month of waiting, they told me they couldn't help me since the person has a history of trading with me ._.
Re: So many problems with VWhelp it isn't even funny...
Thanks Guys. I got two $5 coupons from BAB but no code... My mom replied to them because she got the coupons and no code and it's been 3 days and they still didn't reply yet. I sent them an e-mail 2 days ago about how careless and unprofessional they are and no reply yet.
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
This is very unprofessional. Seriously, call your local BABW store & complain. .-.
lilysaurus- Epic sage bear
- Posts : 1336
BearCoins : 301
Join date : 2013-03-29
Re: So many problems with VWhelp it isn't even funny...
Thanks I probably will...
SnowySadie❅- The Bearville Mascot
- Posts : 3494
BearCoins : 400
Join date : 2012-10-06
Location : Bearville where else?
Re: So many problems with VWhelp it isn't even funny...
I agree with Katie, they just keep on getting worse and worse I emailed one day because I lost something and they didn't reply but I think vwhelp is getting more and more requests everyday so it might take them longer to reply to people.
Holly✿- The Bearville Mascot
- Posts : 4700
BearCoins : 212
Join date : 2013-05-30
Re: So many problems with VWhelp it isn't even funny...
I know, but still don't bunches of people run that email? The least they could do is reply instead of automatically sending the "we forwarded your request" ect.
lilysaurus- Epic sage bear
- Posts : 1336
BearCoins : 301
Join date : 2013-03-29
Re: So many problems with VWhelp it isn't even funny...
Yeah but don't you think they have some type of problem because they are taking a really long time just to reply to one email. I think something might be going on.
Holly✿- The Bearville Mascot
- Posts : 4700
BearCoins : 212
Join date : 2013-05-30
Re: So many problems with VWhelp it isn't even funny...
How annoying is that?
Try phoning them?
Try phoning them?
Poppy♥- Royal bear
- Posts : 462
BearCoins : 39
Join date : 2013-04-08
Re: So many problems with VWhelp it isn't even funny...
It's so annoying now. I emailed them saying I lost something and they just did the same thing that they did to you.
Holly✿- The Bearville Mascot
- Posts : 4700
BearCoins : 212
Join date : 2013-05-30
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