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So many problems with VWhelp it isn't even funny...

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So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 2:46 am

Ok. I am really mad at them right now. I sent them an e-mail August 1st about not getting the $5 coupon and balloon ride code. I am a stuff for stuff member so I should get the code and coupon. It's now August 6th and it's been 6 days. Really? After day 4 my mom e-mailed them because she wants to use the coupon because she gets me a bear for b-day and they didn't even reply to her. I personally think this is unprofessional. Like 6 days is I think is a little long. I know they have bigger problems like making Bearville more and hacking problems but I am sure that they have someone that can reply to either me or my mom's e-mail. I got tricked twice in the last year and they said they sent it to the department concerned and they never replied! Ughh. This is just so unprofessional and careless of them. And they can't even help people when they get hacked. I am just sick of it. Sorry if I am overeacting but I am just sick of it.
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Re: So many problems with VWhelp it isn't even funny...

Post by Perry the Platypus on Wed Aug 07, 2013 2:55 am

I received the coupon last year, but not this year yet, and I was supposed to get the code this time. My birthday's today, so I emailed them last night and haven't heard anything yet.


Last edited by Perry the Platypus on Wed Aug 07, 2013 7:02 am; edited 1 time in total
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 2:58 am

Aww that stinks Sad
Let me know if you here anything before me

Happy Birthday btw! Very Happy
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Re: So many problems with VWhelp it isn't even funny...

Post by Perry the Platypus on Wed Aug 07, 2013 3:01 am

Okay, I will.

And thanks!
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 3:01 am

Your welcome Wink
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Re: So many problems with VWhelp it isn't even funny...

Post by Eden on Wed Aug 07, 2013 3:36 am

ugh, ik how you feel.
i got hacked in december, and never got my items back! they gave me my hackers name but not my items.
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 5:04 am

Ughh. That must stink. I would rather have my things back then know who did it. Also I would e-mail them again to tell them how you feel.
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Re: So many problems with VWhelp it isn't even funny...

Post by 25¢ on Wed Aug 07, 2013 6:35 am

Honestly, E-Mail Maxine. She gets right back to you at day 1-2 c:

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Re: So many problems with VWhelp it isn't even funny...

Post by Tabi the Potterhead on Wed Aug 07, 2013 6:54 am

Ya that's not very good of the bearville ppl i hope you get your items
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 7:54 am

Thanks guys I will Wink
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Re: So many problems with VWhelp it isn't even funny...

Post by Bella♪ on Wed Aug 07, 2013 9:25 am

I agree with you, I sent them an email last month and they still didn't reply.

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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Wed Aug 07, 2013 9:26 am

Thanks... that is just so unprofessional.
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Re: So many problems with VWhelp it isn't even funny...

Post by Britney on Wed Aug 07, 2013 5:41 pm

Sadie☼ wrote:Ok. I am really mad at them right now. I sent them an e-mail August 1st about not getting the $5 coupon and balloon ride code. I am a stuff for stuff member so I should get the code and coupon. It's now August 6th and it's been 6 days. Really? After day 4 my mom e-mailed them because she wants to use the coupon because she gets me a bear for b-day and they didn't even reply to her. I personally think this is unprofessional. Like 6 days is I think is a little long. I know they have bigger problems like making Bearville more and hacking problems but I am sure that they have someone that can reply to either me or my mom's e-mail. I got tricked twice in the last year and they said they sent it to the department concerned and they never replied! Ughh. This is just so unprofessional and careless of them. And they can't even help people when they get hacked. I am just sick of it. Sorry if I am overeacting but I am just sick of it.
I know they are taking forever,
I messaged them about 1 week and a half ago about me losing my second pair of bunny and my bear codes being fixed.
They still haven't replied and I am getting really mad. They wouldn't even fix one of my codes.
Its really bad and I think they need to up the amount of messages they reply to each day.
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Re: So many problems with VWhelp it isn't even funny...

Post by catfeet on Wed Aug 07, 2013 10:20 pm

I used to get the stuff fur stuff magaziney things/codes etc every month in the mail.
But now, i only get it once every 4 months if i'm lucky!
Very annoying.
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Thu Aug 08, 2013 12:48 am

UGHH! They just replied to my moms e-mail and said they sent it to the department concerned. Ok that really means " You are never getting a reply, good luck" This is just SO unprofessional and careless of them. UGHH!
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Re: So many problems with VWhelp it isn't even funny...

Post by Perry the Platypus on Thu Aug 08, 2013 6:48 am

Well, I finally received my coupon, but it didn't have the balloon code on the bottom, so I guess I'll call guest services since vwhelp is being extremely ignorant.
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Re: So many problems with VWhelp it isn't even funny...

Post by Katie♔ on Thu Aug 08, 2013 7:22 am

I agree, they're getting worse and worse :c I emailed them once to get an item back from an unfair trade, and after a month of waiting, they told me they couldn't help me since the person has a history of trading with me ._.

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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Sat Aug 10, 2013 6:37 am

Thanks Guys. I got two $5 coupons from BAB but no code... My mom replied to them because she got the coupons and no code and it's been 3 days and they still didn't reply yet. I sent them an e-mail 2 days ago about how careless and unprofessional they are and no reply yet.
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Re: So many problems with VWhelp it isn't even funny...

Post by lilysaurus on Sat Aug 10, 2013 8:48 am

This is very unprofessional. Seriously, call your local BABW store & complain. .-. Razz
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Re: So many problems with VWhelp it isn't even funny...

Post by SnowySadie❅ on Sat Aug 10, 2013 8:54 am

Thanks I probably will...
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Re: So many problems with VWhelp it isn't even funny...

Post by Holly✿ on Sat Aug 10, 2013 9:30 am

I agree with Katie,  they just keep on getting worse and worse Sad I emailed one day because I lost something and they didn't reply but I think vwhelp is getting more and more requests everyday so it might take them longer to reply to people.
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Re: So many problems with VWhelp it isn't even funny...

Post by lilysaurus on Sat Aug 10, 2013 9:31 am

I know, but still don't bunches of people run that email? The least they could do is reply instead of automatically sending the "we forwarded your request" ect.
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Re: So many problems with VWhelp it isn't even funny...

Post by Holly✿ on Sat Aug 10, 2013 9:53 am

Yeah but don't you think they have some type of problem because they are taking a really long time just to reply to one email. I think something might be going on.
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Re: So many problems with VWhelp it isn't even funny...

Post by Poppy♥ on Fri Aug 16, 2013 1:56 am

How annoying is that?

Try phoning them?
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Re: So many problems with VWhelp it isn't even funny...

Post by Holly✿ on Fri Aug 16, 2013 2:35 pm

It's so annoying now. I emailed them saying I lost something and they just did the same thing that they did to you.
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Re: So many problems with VWhelp it isn't even funny...

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